Overview

Your staff are key to the success of your rewards program. They're often the first to introduce it to customers and the ones managing day-to-day interactions. A well-trained team ensures more signups, better engagement, and a stronger customer experience.

What your staff need to know

Make sure every team member understands the basics of your rewards program, including:

• How customers join – By scanning your QR code or getting an invite via phone or email.

• What customers get – Earning points through visits or purchases, and redeeming rewards.

• How to scan passes – Using the Worthify scanner app to issue or redeem points.

• What to do if a customer forgets their pass – Use manual lookup by phone or email.

How to encourage promotion

• Scripts and talking points
  Provide staff with simple phrases to use at checkout, like:
  “Would you like to earn points for that?”
  “You can scan this QR to join our rewards program.”

• Incentivize staff performance
  Consider rewarding your team based on new signups, redemptions, or consistency in using the scanner app.

• Include in onboarding
  Make rewards program training part of the onboarding for every new hire, so promoting it becomes second nature.

• Reinforce visually
  Use in-store signage and reminders near the register to prompt staff to mention the program.

Best practices

• Keep the message simple – Focus on what the customer earns or gets, not the mechanics.

• Make it part of the routine – Add it to your standard checkout flow.

• Empower ownership – Allow staff to see how their effort impacts engagement by reviewing the Activity tab.

• Review performance regularly – Monitor how often points are issued and recognize staff who consistently support the program.

Next steps

Scanning wallet passes with the app
Using your dashboard to monitor activity
Promoting your program in-store