Overview

Once you've set how customers earn points, it's time to decide what those points unlock. Redeemable rewards are the heart of your loyalty program — they're what keep customers coming back.

How to create a reward

1. Go to the rewards section
   From your dashboard or during your program setup, head to the “Rewards” tab.

2. Click “Create reward”
   You’ll be asked to enter a few key details.

3. Fill in reward details

   • Reward name: Give your reward a clear title (e.g., “Free coffee” or “$10 off”)

   • Points required: Enter how many points a customer needs to redeem it (e.g., 1,000)

   • Maximum discount: If it’s a dollar-value reward (like a free item), set a cap — for example, “up to $5”

4. Save your reward
   The reward will be live immediately and visible to customers in their wallet pass.

Best practices

• Only create rewards you’re actively offering — once saved, they appear to all customers

• You can create as many rewards as you want — from small perks to big VIP redemptions

• Use names and descriptions that make the reward feel exciting and clear

Important note for multi-location businesses

If your business has more than one location, keep in mind:

• Redeemable rewards are created per location. When you create a reward, it only applies to the current location portal you're working in.

• If you want the same reward available at multiple locations, you'll need to create it separately for each one.

• Rewards and programs are separate: a reward program can be shared across locations, but redeemable rewards must be managed individually.

This setup gives you flexibility to tailor rewards by location — or keep them consistent, if that’s what you prefer.

FAQs

Next steps

Customizing your reward options
Adding a QR code to your store