Having issues? Find fixes for common problems or contact Worthify support for help.

Troubleshooting & support

If customers are having trouble scanning your QR code, here are the most common causes and how to quickly resolve them.

QR code not scanning — what to check

If a customer reports that they didn’t receive points, here’s how to verify the issue and issue points manually if needed.

Customer didn’t receive points — how to fix it

If a customer is having trouble saving your rewards pass to their phone wallet, here are the most common reasons and how to help them resolve it.

Wallet pass not saving — common causes

If you're unable to access your Worthify account, follow these steps to reset your password or recover your login credentials.

Resetting your login or password

Need help? Here's how to get in touch with Worthify's support team quickly and easily using our in-app chat.

Contacting Worthify support

Feedback

Roadmap

Changelog

Learn what Worthify Rewards is, how to create your merchant account, and choose the right program type for your business.

Getting started

An overview of what Worthify Rewards is, who it's for, and how it helps small businesses build customer loyalty with simple, branded rewards programs.

What is Worthify Rewards?

Step-by-step instructions on how to set up your Worthify Merchant account and get ready to launch your loyalty program.

Creating your merchant account

Understand the two reward program types available on Worthify — visit-based and amount-based — and how to choose the one that best fits your business.

Choosing the right reward type

Set up your program rules, choose how customers earn points, and create the rewards they can redeem.

Setting up your rewards program

Learn how to configure your loyalty program in Worthify by choosing how customers earn points, setting up reward logic, and applying it across one or multiple locations.

Learn how to create rewards your customers can redeem with the points they’ve earned — from free items to discounts or exclusive perks.

Creating your first redeemable reward

Learn how to edit your existing rewards — update names, point values, or apply changes as your offers evolve.

Editing or deleting your reward options

Get your program launched — from setting up branding and signage to inviting customers and using your scanner app.

Going live

Customize your digital and in-store rewards experience to match your brand — from logos and colors to wallet pass visuals and QR signage.

Setting up your branding

Customize key moments to automatically engage with your customers through messages, points, and notifications.

Customize your reward moments

Activate your program and start enrolling customers with multiple ways to join — in-store, online, or by invitation.

Going Live with Your Rewards Program

Download and display your QR code in-store so customers can quickly join your rewards program by scanning it.

Adding a QR code to your store

Use the Worthify Scanner app to quickly issue points, redeem rewards, and look up member activity at your location.

Scanning wallet passes with the app

Learn how to invite staff members, assign roles, and manage what team members can access within Worthify.

Staff usage and permissions

Learn what your customers see and do with their Worthify wallet pass — from joining your program to redeeming rewards.

How customers use their wallet pass

Track customer signups, point issuances, and reward redemptions in real time to understand how your program is performing.

Using your dashboard to monitor activity

Manage your dashboard, promote your rewards, train staff, and add special perks to drive loyalty.

Managing & growing your program

Use your home dashboard to quickly review signups, reward activity, and engagement with your program. Stay on top of how your customers and staff are interacting with Worthify.

Understanding your dashboard metrics

Encourage more customer signups and redemptions by actively promoting your rewards program within your store.

Promoting your program in-store

Help your team confidently promote your rewards program and provide a seamless experience for your customers.

Training staff to promote rewards

Boost customer engagement and maximize the value of your rewards program with these proven strategies.

Tips to increase redemptions and loyalty

Everything you need to manage one or multiple locations — including how to add new locations and handle subscriptions.

Managing Locations

Learn how to manage multiple locations within a single Worthify merchant account — and how rewards, subscriptions, and customer experiences work across them.

Managing multiple locations

Step-by-step guide to adding another business location to your Worthify merchant account — perfect for expanding to new shops, stalls, or service areas.

Adding a new location

Understand how subscriptions work in Worthify — including plan options, how to activate your rewards program, and why each location is billed separately.