Having issues? Find fixes for common problems or contact Worthify support for help.

Troubleshooting & support

Quick fixes for when customers are having trouble scanning your QR code.

QR code not scanning — what to check

How to verify a missing points transaction and make it right for the customer.

Customer didn’t receive points — how to fix it

How to help a customer who is having trouble saving your pass to their phone.

Wallet pass not saving — common causes

How to reset your password and get back into your Worthify account.

Resetting your login or password

How to reach our support team when you need help.

Contacting Worthify support

Feedback

Roadmap

Changelog

Learn what Worthify is, who it's for, and how to create your merchant account.

Getting started

Worthify gives local businesses a presence on their customers' phones — a direct channel they own to stay relevant and bring people back.

What is Worthify?

What your customers see and do from the moment they scan your QR code.

How customers use their wallet pass

Get your Worthify account set up in minutes — all you need is an email and a few basic details about your business.

Creating your merchant account

Everything you need to build your pass, configure your rewards program, and get your program ready to go live.

Setting up your pass

This is how your business appears when customers save you to their phone. Add your logo, cover photo, and a few brand details and you are ready to move on.

Set up how customers earn points and what they can redeem them for.

Creating your rewards program

Everything you need to start signing up your first customers — from activating your plan to getting your QR code in front of people.

Going live

Activate your pass and start signing up your first customers.

Starting your free trial

Customize how your pass and QR code look across every customer touchpoint.

Setting up your branding

Set up automated messages that go out to customers at exactly the right time — without you having to do anything.

Setting up Reward Moments

Get your QR code in front of customers at your counter so they can scan and save your pass.

Printing your counter flyer

Every way a customer can save your pass to their phone — in store, online, and everything in between.

Ways customers can join your pass

Use the Worthify Scanner app to quickly issue points, redeem rewards, and look up member activity at your location.

Using the scanner app

Keep your rewards program running smoothly — update your setup, manage your rewards, and control who has access.

Managing your program

Update how customers earn points at any time from your dashboard.

Editing your rewards program

Manage what customers can redeem their points for and keep your rewards working for your business.

Adding and editing redeemable rewards

Add your team to Worthify and control what each person can access.

Staff usage and permissions

Practical ways to get more customers on your pass and keep them coming back.

Growing your program

How to keep customers coming back after they save your pass.

Tips to increase retention

Simple ways to get more customers onto your pass without a big marketing budget.

Promoting your program in-store and online

How to get your team consistently signing up customers at the counter.

Training staff to promote rewards

Plan, create and send announcements and offers to keep your customers engaged and coming back.

Marketing

Your central hub for managing every announcement and offer you send to customers.

Marketing overview

Send a one-time message to all your customers via push notification or email.

Creating announcements

Run time-limited promotions customers can claim directly from their phone — no points required.

Creating offers

Plan and manage all your announcements and offers in one place.

Using the marketing calendar

Understand how your program is performing, who your customers are, and where your biggest opportunities are — all in one place.

Insights

A complete record of every transaction across your rewards program — signups, points issued, and rewards redeemed.

Activity log

A snapshot of how your rewards program is performing — updated in real time.

Pass insights

Understand who your customers are, how often they visit, how much they spend, and where your biggest retention opportunities are.

Customer insights

Cross-reference your Worthify transactions against your POS data to catch anything that does not add up.

Transactions POS sync

Connect Worthify to the tools you already use — from your POS system to third-party platforms — to streamline your workflow and keep everything in sync.

Integrations

Sync your Clover POS with Worthify to issue points and redeem rewards directly from your Clover device at checkout.

Connecting Clover

Everything you need to manage one or multiple locations — including how to add new locations and handle subscriptions.

Managing Locations

Add a new location to your Worthify account in under a minute.

Adding a new location

How to run more than one location under a single Worthify account.

Managing multiple locations

Let customers earn and redeem points across all your locations by linking them to a single rewards program.

Sharing a rewards program across locations

Each location runs on its own plan — mix and match based on what each location needs.